Many hours later and thanks to a response from Dylan, I just typed in the ftp in the url of my browser, found the mystery word and bob's ya aunty and Mary's ya uncle, all done. So easy.
"According to the readme file "CAPITALIZATION MATTERS". Capitalization being the mystery word. All done and dusted in about two minutes.

I will now delete forever that stupid ftp software program I downloaded and hope to clean my desktop of all the extra icon things that are now littering it.

As I have always been wary of downloading programs I'm not sure of, I feel justified in my initial dislike of doing it, due to the disaster of the Telnet problems I had and now this.